The Diving Portal Important Updates

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19 November, 2020 426 Views

Changes to The Diving Portal

We have made some important changes to the Diving Portal to help improve the way our customers access and manage their bookings.  As a result of the changes the login process is slightly different.  When logging in you are required to identify what type of customer you are.  As each type of customer accesses different information via the Diving Portal, it is important that you select the correct customer type.

Below you will find more information on the changes and how that relates to each customer type.  We have also provided links to useful guides to help answer further questions.

Updates to the Login Page

Firstly there have been some important updates to the Diving Portal which will change the way you login.  The main difference you will notice is the requirement to identify which customer type you are on the login page.  You will be asked to select which customer type you are from a simple multiple-choice selection.  The 3 customer types are:

  1. I am a Lead Customer who has booked directly with Blue O Two
  2. I am a customer and booked through a Travel Agent / Dive Centre / Another Customer
  3. I am a Travel Agent or Dive Center

When logging in please select one of the customer types from above.

Please note: If you are a Lead Customer, Agent or Dive Centre your login process will not change.  You will still login using either your email address or Agent Code.  The following login updates are for customers who have booked through a Travel Agent, Dive Centre or another customer.

Customer Access – Obtaining Your Login ID

If you are a customer who has booked through a Travel Agent/Dive Center or another customer you will now login using a Login ID.  In order to request your Customer Login ID you will need to follow these steps.

  • Navigate to the Diving Portal login page – Found here https://divingportal.anteeo.co.uk/
  • Click the Forgotten Login ID at the bottom of the page
  • On the next screen select ‘I am a customer and booked through a Travel Agent / Dive Centre / Another customer
  • Enter your email address and booking reference

Your Booking Reference can be found on your original booking documents or your Agent or Dive Centre will be able to access via their Diving Portal under Your Bookings> Ref No.

First Time Login

If you are logging in for the first time, please click on the ‘First Time Login’ link at the bottom of the login page. You will be asked to identify what type of customer you are, as above. Once you have selected your customer type you will be asked to enter either:

• Your email address as Lead Customer
• Your Login ID as a customer
• Your Agent Code as an Agent or Dive Center

You will then be sent an email requesting you create your password.

Forgotten Password

Alternatively, if you have forgotten your password, you may select the ‘Forgotten Password’ link at the bottom of the Login Page.
You will be asked to select your customer type. Then you will need to enter your relevant details depending on what type of customer you are, for example, email address, Login ID or Agent Code.

How to Login

When returning to the Diving Portal and you wish to login, you will be asked to identify what type of customer you are: For example:

1. I am a Lead Customer and booked directly with Blue O Two – You will need your Email Address and Password
2. I am a Customer and booked through a Travel Agent/ Dive Centre/Another Customer -You will need your Login ID and Password
3. I am a Travel Agent/Dive Centre – You will need your Agent Code and Password

Further Information About The Diving Portal

We want to make it as easy to manage, update and check on your booking details as possible. As a customer you can update your personal details and ensure that your travel information and special requirements and requests are logged, such as dietary and diving experience.

Customer Access

As a customer who has booked through an Agent, Dive Centre or another customer you have the following functionalities within the Divign Portal.

Access your booking information

You can see all your details relating to your booking. The information that you provide is very important and is specific to your
personal requirements. Please take time to update your personal booking information in addition to specific requests, dietary
requirements and diving experience.

Edit, Amend and Update

You will be able to login and add information about your travel plans and further updates leading up to your departure.

Additional Booking Information

The Diving Portal also allows you to provide important information about your booking such as medical and dietary
requirements, diving experience, emergency contacts, flight and accommodation details.
Click ‘Edit Information’ to the right of each booking guest and complete the relevant information. Don’t forget to save.

Agent, Dive Centre and Lead Customer Access

As an Agent, Dive Centre or Lead Customer you have access to all the above and more.  Please see below for details of what you can access.

Access Useful Sale Support Information

You have immediate access to useful sales support information, which can be downloaded. This information includes details
on our destinations, boats and itineraries. In addition to information such as requesting a diving photographer etc.

Request Information Via Email

Send emails from the Diving Portal to your customers requesting they login to the Diving Portal to complete their person
booking information (API).

Resources

We have compiled the following documents to help with this topic. To view them please click on the links below.

Accessing the Diving Portal – How to Guide – (Customer)

Accessing the Diving Portal – How to Guide – (Agent, Dive Centre and Lead Customer)

The Diving Portal – User Guide (Agent, Dive Centre and Lead Customer)

 

For more information on the Diving Portal please speak to a member of our team by emailing either
divingholidays@blueotwo.com or divingholidays@wwdas.com  Alternatively you can call our team in the UK on 01752 480 808 or our team in Thailand on +66 (0) 76 367 444